Refund policy
Returns & Refunds Policy
ALP Wholesale LTD trading as SV Wholesale
Updated: 05/02/2026
At SV Wholesale, we take great care to ensure all products are supplied in excellent condition. Due to the nature of the products we sell, our returns and refunds policy is as follows:
Food & Drink Products
For hygiene, safety, and regulatory reasons, we do not accept returns or offer refunds on food and drink products, including sweets, snacks, and beverages, once they have been dispatched.
This is in accordance with the Consumer Contracts Regulations 2013, which state that perishable goods and sealed items that are not suitable for return for health protection or hygiene reasons are exempt from the standard right to cancel.
Damaged, Faulty, or Incorrect Items
If you receive an item that is:
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Damaged in transit
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Faulty
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Incorrectly supplied
Please contact us within 48 hours of delivery with:
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Your order number
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A clear description of the issue
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Photographic evidence where applicable
We will assess the issue and, where appropriate, offer a replacement or refund in line with your statutory rights.
Wholesale Orders
All wholesale purchases are made on a business-to-business basis. As such:
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Change-of-mind returns are not accepted
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Unsold stock cannot be returned
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Refunds are only considered in cases of fault, damage, or error on our part
Order Cancellations
Orders cannot be cancelled or amended once dispatched.
If you need to request a cancellation prior to dispatch, please contact us as soon as possible. We cannot guarantee that cancellations can be accommodated once processing has begun.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: contact@svwholesale.co.uk
Company: ALP Wholesale LTD trading as SV Wholesale
Statutory Rights
Nothing in this policy affects your statutory rights under UK consumer law.